When (and How) to Talk to Your Hotel’s General Manager

Seek out your hotel’s manager as soon as you arrive. Here's why. By Shivani Vora A hotel’s general manager can make your stay at a property that much better, said Bettina Landt, general manager of  The White Elephant in Nantucket, Mass. But Ms. Landt, who has more than 20 years’ experience as a general manager,

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