When (and How) to Talk to Your Hotel’s General Manager

Seek out your hotel’s manager as soon as you arrive. Here's why. By Shivani Vora A hotel’s general manager can make your stay at a property that much better, said Bettina Landt, general manager of  The White Elephant in Nantucket, Mass. But Ms. Landt, who has more than 20 years’ experience as a general manager,

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The Secret Rooms Hotels Don’t Tell You About

Secret rooms in hotels? I had no idea they existed until I read this piece by Mark Ellwood in Bloomberg. Hoteliers keep them unlisted so that only the real VIPs can get in. The Retreat at the Blue Lagoon—a low-slung, 62-suite escape that lurks half-hidden in the rugged landscape just outside Reykjavik—has only been

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